Terms of Service
Please read these terms carefully before using our services. They govern your relationship with IYI Concepts.
Acceptance of Terms
By accessing and using the IYI Concepts website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Services Description
IYI Concepts provides comprehensive travel and immigration services:
- Flight booking and reservation services
- Hotel and accommodation bookings
- Car rental and transfer arrangements
- Holiday package planning and booking
- Visa application assistance and processing
- Immigration documentation services
- CERPAC application and renewal assistance
User Accounts
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and complete information when creating your account.
Booking and Payment Terms
Understanding our booking and payment policies:
Booking Confirmation
All bookings are subject to availability and confirmation. A booking is not confirmed until you receive a confirmation email with your booking reference number and have made the required payment.
Payment Methods
Payment must be made in full at the time of booking unless otherwise specified. We accept major credit cards, debit cards, and bank transfers. All prices are quoted in Nigerian Naira (NGN) unless otherwise stated.
Service Fees
Service fees are non-refundable and cover the administrative costs of processing your booking or application.
Cancellation and Refund Policy
Our cancellation policies vary by service type:
Flight Bookings
Cancellation policies vary by airline and fare type. Please review the specific terms at the time of booking. Our service fees are non-refundable.
Visa and Immigration Services
Service fees for visa and immigration applications are non-refundable once processing has begun. Government fees are subject to the respective authority's refund policy.
Package Tours
Cancellation charges apply based on how close to the departure date you cancel. See our detailed cancellation policy for specific timeframes and charges.
User Responsibilities
As a user of our services, you agree to:
- Provide accurate and truthful information for all bookings and applications
- Ensure all travel documents are valid and up-to-date
- Comply with all applicable laws and regulations
- Not use our services for any unlawful purpose
- Not misrepresent your identity or eligibility for any service
Limitation of Liability
IYI Concepts acts as an intermediary between you and travel/immigration service providers. We are not liable for any actions, errors, or omissions of airlines, hotels, embassies, or other third-party providers. Our liability is limited to the service fees paid to us. We are not responsible for visa rejections, flight delays, or other circumstances beyond our control.
Important: This limitation applies to all direct and indirect damages.
Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of IYI Concepts and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.
Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect and use your information.
View Privacy PolicyDispute Resolution
Any disputes arising from these Terms or your use of our services shall be resolved through negotiation first. If negotiation fails, disputes shall be submitted to arbitration in Lagos, Nigeria, in accordance with Nigerian law.
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Terms may change without prior notice.
Termination
We may terminate or suspend your account and access to our services at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
Violation of terms may result in immediate account termination.
Questions About Our Terms?
If you have any questions about these Terms of Service, please don't hesitate to contact our legal team.